Last updated: May 9, 2025
Welcome to Cocomelon Kenya. These Terms and Conditions ("Terms") govern your access to and use of our website, www.cocomelonkenya.co.ke ("Site") and all purchases made through it. By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use our website.
You agree to use this website for lawful purposes only and in a way that does not infringe the rights of or restrict the use of this site by any third party.
You must be at least 18 years old or accessing the Site under the supervision of a parent or legal guardian.
We strive to display accurate product descriptions, images, and prices. However, minor variations may occur.
Prices are listed in Kenyan Shillings (KES) and are inclusive of VAT unless otherwise stated.
We reserve the right to change prices, products, or promotions at any time without prior notice.
Once you place an order, you will receive a confirmation email or SMS. This confirmation does not signify acceptance of your order.
We reserve the right to cancel or limit any order at our sole discretion, especially where products are mispriced or out of stock.
Payment methods include M-Pesa, Airtel Money, debit/credit cards, and cash on delivery (in Nairobi only).
We offer delivery throughout Kenya. Standard delivery time is 1–3 business days, depending on your location.
Delivery charges vary by region and are displayed at checkout.
We are not liable for delays due to courier issues or circumstances beyond our control (e.g., weather, political unrest).
Returns are accepted within 7 days of purchase for damaged, defective, or incorrect products.
Items must be unused and in original packaging.
Personalized or hygiene-sensitive items (e.g., pacifiers, feeding bottles) are non-returnable unless faulty.
Refunds are processed within 5–10 business days upon approval.
For full details, visit our Returns Policy.
All content on this Site—images, graphics, logos, text, videos, and designs—is the property of Cocomelon Kenya or its licensors and is protected by copyright and trademark laws.
You may not:
Copy or reproduce any content from this Site without written permission.
Use any product names, images, or branding in a way that misrepresents our business.
Cocomelon Kenya is not responsible for any direct, indirect, incidental, or consequential damages arising from:
Use or inability to use the website.
Purchase or use of products from our Site.
Any errors or omissions in product information.
Our maximum liability shall not exceed the total amount paid by you for the product in question.
Our Site may contain links to third-party websites such as:
We are not responsible for the content, privacy policies, or practices of these third-party sites. Use them at your own risk.
We value your privacy. By using this Site, you agree to our collection and use of personal data as described in our Privacy Policy. This includes data for order processing, marketing, and customer service.
We may update these Terms from time to time without notice. Continued use of the Site after changes means you accept the revised Terms.
These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.
If you have any questions about these Terms, please contact us:
Phone: +254 714 804 532
Email: info@cocomelonkenya.co.ke
Location: Kijabe Street, Nairobi, Kenya
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