Frequently Asked Questions (FAQs)

1. What types of baby products does Cocomelon Kenya sell?

At Cocomelon Kenya, we specialize in a wide range of baby products including:

• Baby dolls – Soft, safe, and cuddly dolls perfect for play and early social development.

• Educational toys – Stimulate learning and creativity through interactive and fun play.

• Baby learning toys – Ideal for developing motor skills, sensory perception, and critical thinking.

• Feeding products – Bottles, bibs, utensils, and more designed for baby safety and parent convenience.

• Baby shower gifts – Unique and practical gifts perfect for newborn celebrations.

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2. Are Cocomelon Kenya products safe for newborns and infants?

Yes. All products sold on Cocomelon Kenya are carefully selected to meet international safety standards. We only stock items made from non-toxic, BPA-free, and baby-friendly materials. Soft dolls, silicone feeding items, and age-appropriate toys ensure your child’s safety and comfort.

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3. How do I place an order on Cocomelon Kenya?

Placing an order is simple:

1. Visit www.cocomelonkenya.co.ke.

2. Browse through categories such as baby dolls, feeding products, or toys.

3. Click “Add to Cart” for your desired item(s).

4. Proceed to checkout and fill in your delivery details.

5. Choose your preferred payment method and confirm the order.

You will receive a confirmation message and tracking updates via SMS or email.

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4. Do you offer delivery services across Kenya?

Yes, we deliver to all major towns and cities in Kenya including Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, and beyond. Deliveries usually take 1–3 business days, depending on your location.

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5. What are the delivery charges?

Delivery fees vary by location:

• Within Nairobi: From KES 250

• Other towns: KES 350–KES 500 depending on distance

• Free delivery is occasionally offered during promotions or on orders above a certain amount.

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6. Can I return or exchange a product?

Absolutely. If you receive a damaged, defective, or incorrect item, you can return it within 7 days of delivery. The product must be unused and in its original packaging. We’ll offer a replacement or refund based on the issue.

Please note: Personalized items and certain hygiene-related products may not be eligible for return.

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7. Do you sell branded or international baby items?

Yes. Alongside local quality products, we also offer select branded items. For more clothing and newborn accessories, we recommend exploring these trusted international stores:

• Next UK – Newborn Collection

• John Lewis – Baby & Toddler Wear

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8. Are gift-wrapping or baby shower bundles available?

Yes! We provide:

• Pre-packaged baby shower gift sets

• Custom gift wrapping on request

• Personalized baby bundles upon order (e.g., feeding sets + dolls + toys)

Visit the Baby Shower Gifts in Kenya page to explore.

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9. Do you accept mobile money and card payments?

Yes, we accept:

• M-Pesa Paybill

• Airtel Money

• Debit/Credit cards (Visa, Mastercard)

• Cash on Delivery (within Nairobi only)

Secure checkout is guaranteed for all transactions.

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10. How can I contact customer service?

You can reach us through the following:

• Phone: +254 714 804 532

• Email: info@cocomelonkenya.co.ke

• Live Chat: Available on the website during business hours

• Office: Kijabe Street, Nairobi